The Most Expensive Word in Business is 'Maybe'

U

Utkarsh Kaushik

September 13, 2024 · 6 min read

Sales
The Most Expensive Word in Business is 'Maybe'

Let’s talk about the part of your business that is slowly killing you. It is not the angry clients or the failed ad campaigns. It is the polite, smiling, soul crushing purgatory of the 'maybe.'

The prospect who says, 'This looks great, let me think about it.' The lead who promises to 'circle back next quarter.' The proposal you sent that has been met with deafening silence. Each 'maybe' is a vampire. It latches onto your pipeline and sucks your time, energy, and focus.

A 'no' is clean. It stings for a second, but then you can move on. A 'maybe' is a chronic illness. It creates a 'hope pipeline' of deals that are never going to close, and it prevents you from focusing on finding real, motivated buyers.

Your job as a founder is to wage a holy war on 'maybe.'

Why 'Maybe' Happens

'Maybe' is a symptom of a deeper disease, a lack of clarity and urgency in your sales process. The prospect is not sure if you can solve their problem, or they do not believe their problem is painful enough to solve right now.

This is your fault, not theirs. (Sorry, but it's true). Your message was not sharp enough. Your offer was not compelling enough. You failed to connect the dots between their pain and your solution.

The 'Maybe,Killer' Sales Process

To eliminate 'maybe,' you need to design a process that forces a clear 'yes' or 'no.'

  • The Upfront Contract: Start every sales call by setting the agenda. 'At the end of this call, my goal is for us to have a clear decision, either a 'yes, we are a great fit' or a 'no, this is not right.' Both are perfectly good outcomes. The only bad outcome is a 'maybe.' Are you comfortable with that?'. This frames the entire conversation.
  • Diagnose, Don't Pitch: Stop talking about your features. No one cares. Instead, spend 80% of the call asking questions to deeply understand their pain. What have they tried? What happens if they do nothing? Quantify the cost of their problem. You are not a salesperson, you are a doctor diagnosing an illness.
  • The 'Fit' Frame: At the end of the call, do not ask 'Do you want to buy?' Ask, 'Based on what we have discussed, do you believe we are the right fit to help you solve this problem?'. This shifts it from a purchase to a partnership.
  • The Expiration Date: Never send an open ended proposal. 'This proposal is valid for the next 72 hours.' Scarcity, even if it is manufactured, forces a decision.

This approach is not about being pushy. It is about respecting your own time and the prospect’s. It is about professional leadership.

A Process That Sells

A world without 'maybe' is a world of clarity and momentum. It is a world where you only spend your energy on people who are ready to take action.

Building this kind of process starts long before the sales call. It starts with a clear strategy and a system that attracts the right people in the first place. Our free audit is designed to find the leaks in that system, so you can stop chasing maybes and start closing deals.

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